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Delivery & Shipping Policy

How much will I pay for shipping and delivery?

The shipping and delivery charges will be displayed in your final order summary, before you proceed to the step of payment issue.

 

When will I receive my order?
Once you placed an order, you will receive an Order Confirmation email acknowledging receipt of your order. Once your payment and shipping details have been verified, you will then receive an email from us indicating that your order is being processed. The email will provide you with more information regarding the expected delivery schedule.
With our registered customer, you are able to check the status of your order that we updated online at any time.

 

Delivery time for Pre-Order Goods?
Expected delivery time for pre-order goods will be inform once your payment and shipping details have been verified via email or private message.

 

Can I choose the exact time of delivery?
Unfortunately , It is not possible to choose the exact time of delivery as all delivery will be handle by our courier service partners.

 

Do you deliver everywhere in Malaysia?
Most of the products offered by Quantum Mare can be delivered anywhere in Malaysia provided the location is reachable within our courier service delivery coverage.

 

Do you deliver outside of Malaysia?
As for time being, we are only accepting order within Malaysia, we will be considering on expending out of Malaysia order if we foresee there is a major needs.

 

Do you deliver to my office address?
Yes. Please provide your office address as the delivery address during the check-out process. Remember to indicate the company name in the address, otherwise our delivery partners may not be able to access the premises. To Be Aware, Once your order is placed, you cannot change the delivery address.

 

What happens if I am not at home when the courier is here to deliver?
When you are not at home you may ask someone else at home to take delivery of the order on your behalf. Please make sure that this person has your ID, or his/her ID, as well as dated and signed letter of authorization from your indicating that you authorize this person to take delivery of Quantum Mare order on your behalf.

 

Delivery Only Applicable to Malaysia Addresses

Fast & efficient is the effort we applied to every single order ,ensuring that you receive your parcel the soonest . At quantummare.com , maintaining your  satisfaction is our top priority .
You will expect to receive your dive gear within 5 to 10 working days (Excluding Public Holidays and weekends) . Eventually if there is any unforeseen delays, our team will update you via phone and/or email .

 

Self- collection 

Self-collection is available exclusively at Quantum Mare Shop Sdn Bhd at F101, Block F, Pusat Dagangan Phileo Damansara 1,No.9, Jalan 16/11 Off Jalan Damansara,46350 Petaling Jaya, Selangor Malaysia . Please note that self-collection will require advance notice before the goods is being ship out from the store .Kindly bring along the Order Confirmation sent to your email address that you have used to shop at quantummare.com .
We reserve the right to change or discontinue Self-collection option and/or Free Shipping option at any time without any prior notice .

For local delivery, we aim to deliver to as many places as possible , as we understand it is a value added to ease the convenience of shopping at quantummare.com, However, we apologise in advance if  there is any unreachable location , due to restrictions and limitations placed by certain courier company.

 

 

Contact Us
Quantum Mare Sdn Bhd (1310930-U)
Office Mainline  :03-79322178
Email : info@quantummare.com
Operations Hours  : 9.30am – 6.30pm Mon to Fri  | 9.30am – 6.30pm 1st & 3rd Saturday

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